I am the Chief Customer Officer at Typeface, the marketing orchestration engine for the world’s leading brands. I lead Typeface’s AI-first Customer Success organization, focused on driving measurable business impact, enterprise transformation, and adoption of agentic AI systems. With more than two decades of experience in leading customer and product teams for enterprise platforms at Adobe, Contentful, and SAP, I partner with CMOs and digital leaders to operationalize AI at scale — rewiring workflows, embedding governance, and turning marketing experimentation into sustained performance.